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Terms of use

These terms govern your use of the Hydrated website, including browsing product information, submitting enquiries and using any related online features. By using the site, you agree to these terms and to the laws of South Africa.

Who We Are and What These Terms Cover

Hydrated provides borehole, rain-tank and water-filtration kits for homes and farms across South Africa, with operations based in Brits, North West. The website is operated by Astros Marketing (Pty) Ltd on behalf of the business and is intended for customers seeking product information, support and enquiries through the contact form.

These terms apply to all visitors, users and prospective customers who access the site, send an enquiry or rely on information published here. If you do not agree with these terms, you should stop using the site.

Acceptable Use of the Website

You may use this site for lawful purposes only. You must not misuse the site, interfere with its security or try to access data that is not intended for you. Any attempt to upload harmful code, scrape content at scale or misuse the enquiry form may result in access being restricted.

  • Do not submit false or misleading details in any enquiry or form.
  • Do not use the site to send unlawful, abusive or defamatory material.
  • Do not copy, reproduce or redistribute content without written permission.

Product Information, Availability and Quotes

We aim to keep product descriptions, service details and indicative specifications accurate and current, but the information on this site may change without notice. System sizing, installation support and maintenance recommendations depend on site conditions, water quality, tank capacity, borehole yield and local requirements. For example, a farm outside Rustenburg may need a different setup from a household in Somerset West, especially where power supply, coastal humidity or municipal rules affect the installation.

Any quotation, estimate or recommendation provided through the enquiry process is based on the details supplied by you. Final pricing, lead times and scope may change once a site assessment or technical review has been completed, and this is normal on practical water projects.

Orders, Delivery and Installation Support

Where a kit is supplied, assembled or delivered, the relevant order will be subject to the details confirmed at the time of engagement. Delivery timelines can be affected by weather, stock movement, route conditions, load-shedding and access issues at the property. We work across Brits, Pretoria, Hartbeespoort, Rustenburg, Bloemfontein and the Western Cape, so some areas may require additional planning.

  • You are responsible for providing accurate delivery information and safe access to the site.
  • You must ensure that tanks, pump areas and fittings are accessible for delivery, installation support or commissioning checks.
  • Any delay caused by missing access, incorrect information or site readiness may affect the schedule and cost.

Intellectual Property and Website Content

All text, graphics, layouts, photographs, logos, service descriptions and technical material on this site are owned by or licensed to Hydrated or Astros Marketing (Pty) Ltd. These materials are protected by South African copyright and related laws. You may view the content for personal or business reference only, provided that you do not alter it or use it in a misleading way.

No part of the website may be copied into another publication, used in a competing offer or republished for commercial gain without written consent.

Limitation of Liability and Governing Law

While we take reasonable care in preparing this site, Hydrated and Astros Marketing (Pty) Ltd do not accept liability for losses arising from your use of the website, reliance on its content or interruptions caused by technical faults beyond our control. This includes indirect loss, business interruption, damage to equipment or missed opportunities linked to internet outages, municipal supply issues or incorrect information supplied by a user.

These terms are governed by the laws of the Republic of South Africa. Any dispute arising from use of the website will be dealt with under South African law, and you agree to use the contact form on the website for formal enquiries, notices or requests.

  • We can amend these terms when the site, products or law require it.
  • Continued use of the site means you accept the latest version.
  • If any part of these terms is found unlawful, the rest remains in force.