Who Hydrated is and what this policy applies to
Hydrated is a South African supplier of borehole, rain-tank and water-filtration kits, operating from Brits in the North West and serving homes and farms nationwide. This policy applies to personal information handled by Hydrated and by our operator, Astros Marketing (Pty) Ltd, when we respond to enquiries, arrange assessments, coordinate deliveries, support installations or provide after-sales service.
By submitting an enquiry or dealing with us for products and services you acknowledge that we may process your personal information as described below. We only collect information that is reasonably needed to assist you, manage your account and meet our legal obligations.
Information we collect for water supply enquiries
We may collect personal information directly from you through our enquiry form, during calls, site visits, quotations and service requests. The information may include contact details, physical address, farm or property location, water use details, system requirements and any notes needed to size or support your kit properly.
- Name and surname
- Contact details and preferred contact method
- Property address, farm name or location details
- Water system information, borehole details or tank capacity
- Installation, maintenance and service history
We may also receive information from third parties where you have asked them to act on your behalf, or where this is needed for delivery coordination, installation support or fault finding.
How we use your information
We use personal information to respond to enquiries, prepare quotations, assess site conditions, assemble kits, arrange delivery and support commissioning checks. We also use it to manage maintenance schedules, water testing, filter changes, pump servicing and tank cleaning for clients in places such as Pretoria, Hartbeespoort, Rustenburg, Bloemfontein, Paarl, Stellenbosch and Somerset West.
- To supply the products and services you ask us for
- To confirm site details and system sizing
- To arrange delivery and installation support
- To carry out fault finding and after-sales service
- To keep records for accounting, compliance and warranty purposes
We may also use your information to improve how we manage service requests and to keep internal records accurate. This includes practical service notes such as access routes, water pressure readings and maintenance intervals, so that the next visit is quicker and more accurate.
When your information may be shared
We do not sell personal information. We may share it only where necessary for service delivery, legal compliance or the handling of your request. This may include sharing limited details with staff members, field teams, delivery partners or technical support personnel who need the information to do their work.
- With our internal team for quoting, planning and support
- With service providers involved in delivery or installation
- With professional advisers, regulators or authorities where required by law
- With payment, accounting or record-keeping providers acting on our instructions
Where a third party acts for us, they are expected to handle information securely and only for the purpose for which it was given. We take reasonable steps to reduce the risk of unauthorised access, loss or misuse, though no system is completely risk free.
Storage, security and retention
We keep personal information for as long as needed to fulfil the purpose for which it was collected, to provide ongoing support, and to meet legal, tax and operational requirements. Some records may need to be kept for longer where there is a warranty claim, a dispute or a statutory obligation.
We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. This includes access control, record management and careful handling of service files. In areas where load-shedding or connectivity issues affect normal work, we still aim to keep records secure and up to date, and staff are trained to handle information carefully even when systems are interrupted.
Your rights under POPIA
You have rights regarding your personal information, subject to lawful limits. You may ask us to confirm whether we hold your information, request access to it, ask for correction where it is inaccurate, or object to certain processing in appropriate cases.
- Request access to your personal information
- Ask for correction or deletion where lawful
- Withdraw consent if consent is the lawful basis for processing
- Object to direct marketing where applicable
- Raise a concern about how your information is handled
If you contact us through our enquiry form, we may need to verify your identity before actioning a request. This is to protect you and prevent unauthorised disclosure.
Updates to this policy and contact route
We may update this privacy policy from time to time to reflect changes in our services, legal duties or internal processes. The latest version will apply from the date it is published. Continued use of our enquiry channels or services after an update means you have read the revised terms.
If you want to exercise your POPIA rights or have a question about how your information is handled, please use the enquiry form on our contact page. We will review the matter and respond as soon as reasonably possible. In some cases we may need further details to assist you properly, especially where the request relates to a specific borehole, tank, filter or maintenance record.